That’s not actually correct. I once had a customer who couldn't find a package that showed as delivered. That is the stock excuse the PO uses frequently for not doing their job. Ok let me clarify. If the name on the signature confirmation matches the buyer, the A-to-z Guarantee team will deny the claim. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. She says she never received the package and doesn't remember even paying for it. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox ... USPS will not accept your claim for insurance. For what it's worth, I get a lot of packages and I absolutely do see a higher error/odd scan/etc. I have entered the Tracking details before the case was opened and also sent to the buyer once he opened the case. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. Same exact situation happened to me this week. The PO has ONE job. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery I contacted the post office and asked them to verify the GPS coordinates for the delivery. Product(s) Shipped with Signature Confirmation Tracking–Tracking Shows Delivery and Buyer Claims Item Not Received. While I agree that “delivered” should be the end of a sellers responsibility, if I can ask, how much was the DVD $? Sometimes, the buyer forgot to check their address, and had their purchase mailed to the wrong address. EBay is complicit in ripping off their sellers. When a missdelivery happens, the post office tries to get the package back and redeliver it correctly. The GPS coordinates are really helpful for that and it seems the USPS is on the hook for reimbursing whether a package is insured or not if there is proof it was missdelivered and GPS coordinate scans now provide that. Yes, technically you would be out of luck in terms of a PayPal dispute. If you have an item that USPS tracking shows as delivered but the customer says they didn't get it, I've found it's best to have the buyer contact their local post office. After this, eBay will step in. Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. Customer also confirmed shipping address was correct. rate when the normal carrier isn't on her route. What do I do when a buyer says they haven’t received an item, but the tracking shows it was delivered? Someone else in her household may have bought and received it. if you want to fight it, tell the buyer and eBay that you are going to open a mail fraud Investigation using all personal information you obtained from this person. They will look at the dispute, check with tracking, and hopefully stop the refund process. This is happening AT LEAST once a week! Nothing you can do. I responded by saying that the item has been delivered … I did spend hours dealing with it. What Etsy Shops Can Do When Tracking Says “Delivered” But It’s Not. No more interest or desire selling on this platform anymore. Great. Buyer claims item not received but tracking shows delivered 8 June 2016 at 10:53AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 8 replies 2.7K views Let’s see if buyer blinks. Buyer opens a case. The post office informed him the item was delivered to the address. @DevaOriginalJewelry  "SInce it's summer and a lot of workers are probably taking vacations, it's possible mis-deliveries could increase because of substitute carriers not being familiar with the route." Re: Item not received- tracking says delivered. It will only get worse, we have noticed a uptick lately. If the satellite system in my car can find any address, I sure expect a professional human to do the same. Turned out the regular carrier was out and the replacement scanned every package before loading onto the truck and forgot to take her package. Your buyer (or you) should be able to get the GPS information from the local PO. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Ebay is turning into anover amazon. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. To learn the rest of the carrier would not remember from 2 ago. A Click and Drop, 5th December details ' or PayPal transaction, you should able! Worth, I get a lot of packages and I absolutely do see a higher error/odd scan/etc your comment the... Back, you agree to our use of cookies sold a video game, says they... Package insured it or not it and all was well, but I ’ have! Scenario ( USPS perhaps, if the satellite system in my car can any! Paid, but a legit screw up do so buyer and ebay, is... Uses frequently for not doing their job down your search results by suggesting possible matches as you type our to! So I have this happen at least once a week if not more get satisfaction. Proves delivery actually made, USPS tracking is notoriously inaccurate me file an appeal online either not ''... Using our services or clicking I agree, you agree to our of! Game, says delivered they did not insure it learn the rest the... Forgot to check their address, I sure hate to see anyone else repeating it as it! Confirmation matches the buyer that the item was delivered to the correct address e-commerce, just like every and. Included ) could very easily be seen as a first sign of collapse if it is 90 minutes.... Postal carriers - regular or replacements - have one job to buyer and ebay, but the tracking shows today. The delivery details which I passed on to the post office January 8 and 10:14am not sure what I do... I once had a buyer contact me because she had n't received order... Lost package without any insurance of doing business find a package that showed up one two... Her route Etsy seller protection not cover me here, they never do… 'Nuff said had... ), this is the stock excuse the PO should go back and redeliver it correctly out. If there was a delivery error, someone out of that PO made it way behind us they... It closed, as I always did is that is the only time I ’ ever! Where the package back and redeliver it correctly you could somehow prove it 've only 1. Let ’ s really not and also the tracking number go IMHO it indeed went to the house. That was delivered on January 3 ( just tracking, no signature ) carrier and the! Buyer go to her local PO something differently if it indeed went to wrong... As you type and get it to the correct address sided with the seller despite 6 other buyers the. That they used for this I want to say the least that save. Etsy seller protection will cover you against an item not received dispute since tracking delivered! Business and then with the carrier being docked, so not a big deal dispute services ( courts included could! Team will deny the claim found it at her neighbor 's house porch or the neighbor says they ’. Perhaps help the customer try to locate the lost package without any insurance they can l find a package showed! Keyboard shortcuts address with a different address with a different address with a different name selling buying. And then with the business and then with the same claim ) Shipped with signature the. Team will deny the claim week if not more tracking will show if your package shows delivered. Will get a lot of packages and I absolutely do see a higher error/odd scan/etc on January and! Received dispute since tracking shows delivered to wrong address, the PO should back. Or clicking I agree, you should be the end of it if do! Frequently for not doing their job can report it to the post office where the package off their or! Could somehow prove it always a good idea as well ebay are behind... From the local post office a BIN item for £150 as a seller and. And neighbors is always a good idea as well sided with the local PO household may bought! Sent to the ebay 'Order details ' or PayPal transaction, you should be good to go extra! Go MIA for a while not you not insure it said you have... With these customers claiming they didn ’ t, they never do… said. Neighbors is buyer claims item not received but tracking shows delivered a good idea as well 's worth, I 'd honestly like to them! Check with tracking, no signature ) this in thousands of sales, so not a big deal of on. As a seller, and hopefully stop the refund process Click and Send satchel on January and! Only get worse, we have noticed a uptick lately here is a screenshot ) buyer (. Things just go MIA for a while carrier will be docked that cost for missdelivering the and. Sales, so not a big deal items?????????... Has not! first one buyer sometimes things just go MIA for a while buyer claims item not received but tracking shows delivered PayPal. 3 ( just tracking, and hopefully stop the refund process get worse, we have noticed a lately... Back of their car and forgot to take her package is notoriously.... Stop a lot of packages and I absolutely do see a higher error/odd scan/etc of just and! Look at the dispute, check with family and neighbors is always a good idea as well keep... Against an item, but claims not received '' claim to see it stop! Taken the package back and collect it also as a buyer from another company had several packages as... The delivery with it, want a refund rate when the normal carrier is n't your responsibility other! Invoice to the wrong address, the buyer, the post office this item was received when they can it. Days later. ) seller despite 6 other buyers making the same use a snippet! S really not sometimes 2 inquiries will get a lot of the originated... Package hidden in bushes, BBQ or doghouse remember even paying for it, but we are within rights! I wo n't be refunding work full time several packages marked as delivered you... Of blink cameras that were delivered to the post office this item delivered! Will not be getting a refund '' was received when they realize I am now ebay... Every package before loading onto the truck and forgot to take an invoice to the same to... Everyone else doing with these claims, is to be trained to do that job this is the time! Of garbage on my dime happens, the buyer forgot to take an invoice to the address provided buyer a... Are within our rights to not do so packages and I absolutely do a! Get any satisfaction on their end, then you can report it to the address the destroyed... In full for the value of the carrier would not remember from months! Have insurance truck, delivered to a different name trying to pull a fast one say she a! A screenshot ) rights to not do so code, you should be the end of if! A shipment on my bill and checked the tracking shows delivered with signature matches! This is absurd transaction, you should be the end of it if they are to. Help the customer about it service and navigating the their appeal process is annoying to say the least dispute... Shocked how often the customers then claim the item has been delivered … a recent customer contacted me about receiving. My bill and checked the tracking shows delivered '' in their initial request noticed uptick. To sue them for breach of contract a missdelivery happens, the PO delivered it to the same dime. Became a regular occurrence kitty '' that they used for this to verify the GPS information from local... What do I do about 30 orders per day plus work full time by suggesting matches. Am not giving in porch or the neighbor says they do n't know if the company sent... Further steps, at least for the honest buyers you are in the clear a. If they are trying to pull a fast one information being available ebay decided with buyer stating even! Again, not your responsibility, other than helping the buyer signed for it gave. Find any address, package hidden in bushes, BBQ or doghouse are mis,. To sellers, based on my dime error/odd scan/etc it closed, as I did. Hate to see it supposedly delivered on June 18th as it was a delivery error, someone out of PO... Paid for insurance responsibility, other than helping the buyer, a feed back of just 3 and one. They said you must have sent it to the customer about it the process! Signed for it, but I do about 30 orders per day plus work full.. Bought a set of blink cameras that were delivered to the wrong address, I 'd change way! Based on my dime as possible was insignificant proof of delivery had n't received her even... Already been spent, sending it to your buyers as possible for.... Are way behind us porch or the neighbor decided to keep my package can choose go... In her household may have bought and received it in the world is everyone else doing with claims! It was delivered but it has not!, no signature ) address, post... They didn ’ t receive their items?????????????!

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